I just looked on the Amazon forum and in one discussion thread I found 859 complaints about City Link.
The question then leads me to wonder why with so many unsatisfied customers Amazon continues to use the services of City Link. Sounds a bit suspect to me.
If I was running a business that relied upon using a courier service then I would go to one that had a good reputation, had good customer service, was easy to contact and delivered the items that they were paid to deliver. If the said courier service resulted in me getting complaints then I would cease doing business with them.
I pay to be a Prime Member of Amazon but now I know how they can send items with free postage - they use an inferior and cheap courier! I shall be considering whether to renew my Amazon Prime Membership when it is up for renewal.
It also leads me to wonder whether Amazon themselves care about their customers nowadays. Getting a bit complacent I believe.