Sunday 11 December 2011

Royal Mail Recorded Delivery - Don't Bother

Royal Mail Recorded Delivery are useless.  The van deliveries, that is, not the normal postie carrying them in his sack.

Now I realise it is a busy time of the year and all that but if you pay for recorded delivery you expect it to be delivered and not returned to the seller because no notification card has been put through your door.

Our normal postie is excellent, he knows us and he knows our neighbours.  The service is normally excellent but as a person who works full time and who does most of their shopping online I am reliant upon the delivery people to put a card through my door so that I can go and pick up the items from the collection centre at the weekend.

Two purchases recently that were deemed too big for the normal postie to carry and therefore were being delivered by van have been returned to the seller because no card had been put through my door.

One of these items I am furious about because it is a present for one of my grandchildren and I needed to have it for next weekend.  How do you tell a 3 year old that Santa sent his present back!

I know what has happened:  the seasonal staff that are taken on to deal with the Christmas rush have come to the door with the parcel and could not be bothered to go back to the van; write the card; walk back and put the card through the door so consequently the item has been returned to the depot and the driver has said that they have left a card - when they haven't!

Now from my point of view I have ordered them in plenty of time but waited just a little bit longer before notifying the seller (putting it down to Christmas being a busy period) and now it is too late.

Also have you ever tried to complain to Royal Mail?

You go round and around their site attempting to find the link where you can email a complaint.  If you haven't given up after about the third attempt of going from one page to another then you eventually find a hidden link saying "notification form".


Royal Mail you are definitely not in my good books at the moment.

1 comment:

Bigastroandbeyond said...

Your experience with the Royal Mail web site is typical of many. The last thing they want are complaints which is why the link to make them is obscure.

Most couriers do a better job and you can track them which is why lots of companies now use them rather than the post.